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Privacy Policy

Effective date: 10th April 2026
Last updated: 10th April 2026
 

UK PROPERTY DIGITAL LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and share your personal data when you:
 

  • visit our website at www.ukpropertydigital.com

  • contact us by email, website form or otherwise

  • request information, a demo, or support

  • create an account

  • use our platform or services

  • upload documents or information to our platform

  • sign up to receive marketing communications from us
     

1. Who we are

UK PROPERTY DIGITAL LTD is the controller of your personal data for the purposes described in this Privacy Policy.

Registered office: Suite A, 82 James Carter Road, Mildenhall, United Kingdom, IP28 7DE
Website: www.ukpropertydigital.com
Email: info@ukpropertydigital.com

If you have any questions about this Privacy Policy or how we use your personal data, please contact us using the details above
.

2. The personal data we collect

We may collect, use, store and transfer the following types of personal data:
 

Identity and contact data

This may include:

  • full name

  • email address

  • postal address

  • company or landlord details

  • any other contact information you provide to us
     

Account data

This may include:

  • account registration details

  • username

  • password or login credentials

  • account preferences

  • account activity
     

Property, tenancy and service data

If you use our platform or services, this may include:

  • landlord information

  • property details

  • tenancy agreement details

  • tenant-related information uploaded by you

  • rental income information

  • expense information

  • tax-related information you provide

  • documents uploaded to the platform, including tenancy agreements and supporting records
     

Communication data

This may include:

  • messages you send to us

  • customer service enquiries

  • feedback

  • survey responses
     

Technical and usage data

This may include:

  • IP address

  • browser type and version

  • device type

  • operating system

  • pages viewed

  • dates and times of access

  • referring website

  • log data

  • platform usage information
     

Marketing data

This may include:

  • your preferences in receiving marketing from us

  • records of your consent, opt-in, or opt-out choices
     

3. How we collect your personal data

We collect personal data in the following ways:

  • directly from you when you fill in forms, contact us, request a demo, sign up, create an account, or use our services

  • when you upload documents or information to our platform

  • automatically through your use of our website or platform, including through cookies and similar technologies

  • from third parties where you have authorised them to share information with us

  • from service providers who support our website, hosting, analytics, payment processing, communications, or platform operations

  • from publicly available sources where appropriate and lawful
     

4. How we use your personal data

We may use your personal data to:

  • provide our website, platform, and services

  • create and manage your account

  • process and organise information and documents uploaded by you

  • allow you to review, amend, store, and manage your records

  • respond to enquiries and provide customer support

  • send service-related communications and account updates

  • improve our website, platform, and services

  • monitor usage, performance, and security

  • prevent fraud, misuse, and unauthorised access

  • process payments and maintain financial records

  • comply with legal and regulatory obligations

  • send marketing communications where permitted by law

  • establish, exercise, or defend legal claims

Where our platform includes document processing or automated extraction tools, we may use uploaded information to provide those features and return results to you within the platform.
 

5. Our lawful bases for processing

We will only process your personal data where we have a lawful basis to do so. Depending on the circumstances, these may include:
 

Contract

Where processing is necessary to perform a contract with you, or to take steps at your request before entering into a contract.
 

Legitimate interests

Where processing is necessary for our legitimate interests, provided your rights and freedoms do not override those interests. Our legitimate interests may include:

  • operating and improving our business

  • managing and securing our website and platform

  • communicating with customers and prospective customers

  • administering our services

  • preventing fraud and misuse
     

Legal obligation

Where processing is necessary for us to comply with a legal or regulatory obligation.
 

Consent

Where we rely on your consent, including for certain cookies and certain marketing communications. You can withdraw your consent at any time.
 

6. If you do not provide personal data

Where we need personal data by law or under the terms of a contract with you, and you fail to provide it, we may not be able to provide our services or perform the contract.
 

7. Sharing your personal data

We may share your personal data with:

  • hosting and cloud service providers

  • website and platform service providers

  • analytics providers

  • payment service providers

  • email and communication service providers

  • customer support providers

  • professional advisers such as lawyers, accountants, insurers, and auditors

  • regulators, public authorities, courts, or law enforcement where required

  • business partners or service providers acting on our behalf

  • a purchaser, investor, successor, or adviser in connection with a merger, acquisition, reorganisation, or sale of our business or assets

We require third parties processing personal data on our behalf to do so only on our instructions and to protect it appropriately.
 

8. International transfers

Some of our service providers may process personal data outside the United Kingdom.

Where we transfer personal data outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations, approved contractual clauses, or other lawful transfer mechanisms.
 

9. Data security

We use appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
 

10. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, regulatory, tax, accounting, or reporting requirements.

How long we keep data will depend on the type of information and the reason we hold it. We may keep personal data for longer where necessary to:

  • comply with legal obligations

  • resolve disputes

  • enforce agreements

  • establish, exercise, or defend legal claims

When personal data is no longer required, we will securely delete or anonymise it where appropriate.
 

11. Your rights

Under UK data protection law, you may have the right to:

  • be informed about how your personal data is used

  • request access to your personal data

  • request correction of inaccurate or incomplete personal data

  • request erasure of your personal data

  • request restriction of processing

  • object to processing

  • request transfer of your personal data to you or another organisation, where applicable

  • withdraw consent at any time where we rely on consent

These rights are not absolute and may only apply in certain circumstances.

To exercise any of your rights, please contact us at info@ukpropertydigital.com.
 

12. Marketing communications

We may send you marketing communications where permitted by law or where you have asked to receive them.

You can opt out of marketing communications at any time by:

Even if you opt out of marketing, we may still send you service-related messages where necessary.
 

13. Cookies and similar technologies

We may use cookies and similar technologies on our website.

These may include:

  • strictly necessary cookies

  • performance and analytics cookies

  • functionality cookies

  • advertising or targeting cookies

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our cookie banner, where available, and through your browser settings.

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